At Flora Ribbon, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we’re here to help.
1. Return Eligibility
You may request a return under the following conditions:
- The item is unused, unwashed, and in its original condition
- The item is returned with original packaging, tags, and invoice
- The return request is raised within 7 days (or your preferred number of days) from the date of delivery
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (unless received damaged)
- Customized or personalized items
- Perishable goods (if applicable)
- Items purchased during clearance or sale (if applicable)
3. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Order ID
- Clear photos/videos of the product
We will arrange a replacement or full refund at no extra cost.
4. Return Process
To initiate a return:
- Contact our support team at [your email/contact number]
- Provide your order details and reason for return
- Our team will guide you through the return pickup or shipping process
5. Refund Policy
- Once we receive and inspect the returned item, we will notify you about the approval status
- If approved, your refund will be processed within 5–7 business days
- Refund will be credited to your original payment method
6. Shipping Charges
- Free return shipping (if applicable)
OR - Shipping charges are non-refundable (customize as per your policy)
7. Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order
- Once shipped, the order cannot be cancelled
8. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
- Email: ss.kamble9529@gmail.com